Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) at BotanicBridge
Welcome to the BotanicBridge FAQ page! Here we answer the most common questions about our products, orders, shipping and more. If your question is not listed, please feel free to contact us!
1. How can I place an order?
Ordering from BotanicBridge is easy! Follow these steps:
- Add your favorite plants or products to your shopping cart.
- Click on your shopping cart and check your order.
- Go to the checkout and fill in your details.
- Select a payment method and complete the payment.
- You will receive a confirmation email with the details of your order.
2. What are the shipping costs?
Shipping costs at BotanicBridge are calculated based on the weight of your order and the destination. We offer free shipping for orders over €50 within the Netherlands. For orders under this amount, the shipping costs will be displayed at checkout.
3. How long will it take for my order to be delivered?
Delivery time depends on your location and product availability. We aim to dispatch your order within 1-3 business days . You will receive a tracking number so you can track your order once it has been dispatched.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so if you act quickly, we may be able to make the change. If your order has already been shipped, you can return the items within the returns policy.
5. Can I return live plants?
Due to the fragility of live products, we do not offer returns for live plants . We do everything we can to ensure your plants arrive in perfect condition. If your plant is damaged upon delivery, please contact us within 24 hours for a solution.
6. What is the return policy for non-living products?
Non-living products, such as pots and accessories, can be returned within 14 days of receipt , provided the product is unused and in its original condition. The return costs are at your own expense, and the refund will be processed after inspection of the returned product.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. This will allow you to track the status of your shipment via the carrier's website.
8. Is it safe to pay on BotanicBridge?
Yes, payments on BotanicBridge are 100% safe. We use secure payment methods such as iDEAL, PayPal, Klarna, and credit cards (Visa/Mastercard). All your payment details are encrypted and protected by the highest security standards.
9. Do you also offer a gift card?
We do not currently offer gift cards, but we are working on making this option available in the future. Stay tuned for updates!
10. What if I don't receive my order on time?
If you have not received your order within the expected time, please contact our customer service. We will be happy to help you and can check the status of your order for you.
11. Can I have my order delivered to a different address?
Yes, you can specify a different delivery address during the checkout process. Please ensure the address is filled in correctly for a successful delivery.
12. What should I do if my plant arrives damaged?
If your plant arrives damaged, please contact us within 24 hours . Send photos of the damage and the packaging so we can assess the situation. We will provide an appropriate solution, such as a replacement product or refund.
13. What happens if I receive the wrong product?
If you have received the wrong product, please contact our customer service immediately . We will make sure you receive the right product and will pay the return costs.
14. Can I pay for my order in installments?
Yes, at BotanicBridge you can pay in installments with Klarna . At checkout, choose Klarna as your payment method and follow the instructions to pay in installments.
15. How can I contact customer service?
You can contact our customer service via:
If your question is not listed here, please feel free to contact us! We are happy to help you.
Do you have any questions?
Is your question not listed? Please contact us, we will help you as soon as possible!